Support

A pupil forgot their PIN. How do they get back in?

If the pupil was set up by a tutor, the tutor can reset their 4-digit PIN from the pupil's page in the dashboard. Learners who signed up for themselves should email us and we'll help.

I'm a tutor and can't sign in.

Email support@brightquill.co.uk from the address on your account and we'll help you regain access. Tutors sign in with their email address, not a username.

Which spellings does the app teach?

The full National Curriculum in England spelling programme for Years 1 to 6, organised into weekly lists of 10 words, with practice by week or by spelling rule. Grown-ups can also add their own word lists, for example the list sent home from school.

Does the app need the microphone?

No. The app plays recorded word and sentence clips to read spellings aloud, but it never records sound and does not ask for microphone access.

How does the free trial work?

Individual and tutor accounts get a 14-day free trial with no card required. When the trial ends you can subscribe to keep practising and saving progress. Your data is never deleted just because a trial ends.

How do I manage or cancel my subscription?

On Android, subscriptions are billed through Google Play, so you manage or cancel them in the Play Store under Payments & subscriptions. On iOS, they're billed through the App Store, so manage or cancel them in Settings > [your name] > Subscriptions on your iPhone or iPad.

How do I delete my account and data?

You can delete your own account in the app: tap the profile button in the top-right of the home screen, choose Delete account, and confirm. If you'd rather we did it, or you can't sign in, email dpo@brightquill.co.uk (or ask your tutor to remove a managed pupil) and we'll delete the account within 30 days. See our privacy policy for details.

Which devices are supported?

Spelling Universe is available on Android phones and tablets, and on iPhone and iPad.